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Delivery Information

Shipping Information:

We ship through UPS. When the item is in stock we usually ship within 24-48 hours on a business day and you will be able to receive it within 3-5 days. However, if the item is not in stock, you will receive an email notification on this. If you order is a custom-made order you will expect that the item will be made and will take about 8-10 weeks to finish. You will also be notified through email about this.

Exchange and Returns:

Before you decide to return/exchange an item, you must have and send a request to us by sending us an email to: support@jansenpianobench.co or simply fill in the form by clicking here to make a request of Return.

You must receive a Return Authorization before returning an item. We organize the return ourselves. Please do not ship items back without our authorization. We offer exchange if the item is defective at no extra cost to the customer. That's if we identify that the damage has been our fault, UPS or the factory. In cases where you are not happy of the color or any other reason we offer exchange within 3 days after the date which you have receveid the item. In this case, we will charge freight one way to exchange the item. In the case of full refund due to any reseaon, within 3 days we offer full refund less freight to send the item back and freight that we incurred to send the item to you and 30% restocking fee. The 30% restocking fee will cover our fees of credit card charges, reboxing the item and inspecting it or clearning for resale. Drop ship fees in case of return are none refundable. We can fax or email the return UPS label once you have received your RA. We have the right to ask for pictures of the damaged product.

Canada vs US: if you are in canada, we will ship your item from our warehouse in Vancouver, BC. If you are in United States, we will ship your item from our warehouse in Blaine, Washington (if the item is in stock there, otherwise it will leave from vancouver, but we'll take care of the duty if any).

IMPORTANT: PLEASE MEASURE THE HEIGHT AND THE WIDTH OF YOUR PIANO WITH A MEASURING TAPE IN ORDER TO ENSURE THAT THE BENCH THAT YOU ORDER WILL FIT IN YOUR PIANO. ACCURATE SIZES AND MEASUREMENTS ARE PROVIDED IN THE DESCRIPTION BOX FOR YOUR REFERENCE. DO NOT ASSUME BUT MEASURE IT. IF YOU HAVE FUTHER QUESTIONS AND CLARIFICATIONS PLEASE CONTACT OUR CHAT SUPPORT 24/7 OR EMAIL US AT support@jansenpianobench.co.

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