515 W Elmira St San Antonio TX 78212

We’re open Monday – Friday, 8 a.m. – 7:30 p.m. EST

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

We ship via UPS. Please add the items to your basket and click on the checkout button. We will calculate and display a guaranteed order total. All of these factors are based specifically on the city/state that we will ship your product to.

How long will delivery take?

UPS Ground: 7–10 business days within the contiguous United States. Please allow 7-10 business days for delivery. All transit times are in business days. Business days are Monday through Friday and do not include public holidays and weekends (Saturday/Sunday.)

When will I receive my tracking information?

Tracking emails are automatically sent to you after the order has shipped. If you didn’t receive the email, be sure to check your Junk or Spam folders. Then contact a Sales Advisor at support@jansenpianobench.co and we’ll get that tracking to you right away!

Send us an email

Please fill in the form below and we will get back to you as soon as we can.